Terms and conditions

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Returns policy for non-faulty goods

If you have a change of heart and would like your order refunding you must return your order to us within 14 days of receiving it. Your order must be: 

• Items must be unused, showing no signs of wear and in resale condition
• Items must be returned in their original packaging
• Items are returned at the customer's expense

After receipt of your goods, It can take around 2 - 4 weeks for your refund to be returned to you from the date you post your item(s) back to us. Please allow 10 working days for us to receive your items, inspect and process your return. 

Purchases made directly through hrenterprisevendor

• Once your return has been processed, please allow the following times for your refund to reach you, depending on your             original payment method.
• Refunds made back to your Bank Account (via the debit or credit card you used to purchase from us) will take 5 - 10       working days to appear.
• PayPal payments will take 1 - 2 working days.

Purchases made through a third party (Daily Deals Website or one of our Partners)

• Once your return has been processed, we will notify the company you made purchase through. This company will be responsible for processing your refund. 
• Please refer to their terms and conditions with regards to timescale for your refund to be made. You will need to contact their own Customer Support team for any assistance once we have authorised them to refund you. 
• Anarchy will not be able to assist from such point onwards as we are not responsible for your refund.

* Customers are responsible for the cost of shipping unwanted orders back to Hrenterprsievendor. 

* Please note: We will not refund the P&P fees for non-faulty goods purchased with a deal voucher.

Returns policy for faulty goods

If your order has arrived visibly damaged or faulty upon receipt, please follow the steps below so that we may resolve the issue for you:

Step 1:

Email us to let us know (help@hrenterprisevendor.co.uk) within 7 days of receipt. This enables us to attribute the damage to delivery or existing damage. Please provide your full name, product name, your order number (if purchased from our website) or your voucher code (if purchased from one of our third party partners - such as a Daily Deals Website). Please also describe the issue as best you can.

Step 2:
Once you receive an email back from us to confirm (within 72hrs), we will either ask you to return your order to us (within 14 days of receipt) or we can often save you the inconvenience of returning your order to us if:

a) The issue can be clearly evidenced by photograph

b) We confirm that we do not require the item returning to us

If we ask you to forward a photograph(s), please ensure to take clear images that show the product in full (as well as any close ups of the issue if required) so that we can confirm the product was purchased from us. Please ensure you reply directly back to our email and add your photographs as attachments only (please do not copy images into the body of your email). If possible, please resize your images to no more than 1000x1000 pixels and less than 3MB in file size. If we are able to confirm the damage, we will then be able to arrange to dispatch a replacement out to you or process/authorise a refund .

Should you be unable to provide evidence of the fault or we require you to return the goods to us, then you have 14 days from the date of delivery to return your faulty garment to us for a refund or replacement. Please follow the step by step instructions advised in the "I don't like it, I changed my mind or it doesn't fit me..." section above.

Please be advised that if your item is not found to be faulty or damaged upon return and inspection, we will require it to be returned in resale condition with the packaging and tags complete to be able to provide you with a full refund. This is in accordance with our terms and conditions.

For damaged or faulty returns, Hrenterprisevendor will reimburse customers for the reasonable cost of shipping subject to receipt of proof of the shipping cost (proof of postage will be required so please retain this). The maximum amount payable in respect of the return shipping cost is set out below.

• Small items (under 3cm thickness and under 100g). We recommend using Royal Mail Signed For (2nd Class). Cost - £1.86
• Small to medium sized parcels (under 1kg). We recommend using Parcel2go or UKMail online service - £2.20
• Packet sent from Ireland - 5.00 Euros.